Have you received an alarm?

Below you will find detailed information about what the alarm means and what you should do.

Leak

This alarm means there has been continuous water consumption for 24 hours or more. The cause could be a running toilet or faucet. It could also be due to a hole in the water pipe inside the address or a hole immediately after the water meter.

You should contact an authorized plumber if you need help solving the problem. The water utility cannot help with this.

Low temperature

This alarm indicates low temperature at your water meter, which increases the risk of frost damage. Without flow in the water meter, this risk increases. As a consumer, you must ensure that it is protected against frost. If it is damaged, contact your water utility for replacement.

To prevent your water meter from freezing, you should consider contacting a plumber or carpenter to frost-proof your water meter, with a view to investigating whether more can be done to frost-proof the water meter.

Burst

This alarm means there has been an unusually high water consumption over a short period. The cause could be that you are filling a swimming pool or a constantly running faucet. It is important to investigate the cause quickly to avoid unnecessary costs and water waste.

You should contact an authorized plumber if you need help solving the problem. The water utility cannot help with this.