%20rotate(-45)'/%3e%3cpath%20id='Rectangle_4'%20data-name='Rectangle%204'%20class='cls-2'%20d='M77.46,23.45l14.57-14.57c11.84-11.84,31.03-11.84,42.87,0l43.94,43.94c11.84,11.84,11.84,31.03,0,42.87l-14.57,14.57h0L77.46,23.45h0Z'/%3e%3cg%3e%3cpath%20class='cls-1'%20d='M283.26,141.98h-5.3l-12.5-36.8v47.6h-8.8v-70h9l14.9,43.5,15.1-43.5h9.3v70h-9.1v-47.6l-12.6,36.8Z'/%3e%3cpath%20class='cls-1'%20d='M316.15,152.78v-70h29.5v8.3h-20.1v22h17v8.4h-17v23h20.4v8.3h-29.8Z'/%3e%3cpath%20class='cls-1'%20d='M384.55,91.08h-12.2v61.7h-9.4v-61.7h-12.2v-8.3h33.8v8.3Z'/%3e%3cpath%20class='cls-1'%20d='M391.45,152.78v-70h29.5v8.3h-20.1v22h17v8.4h-17v23h20.4v8.3h-29.8Z'/%3e%3cpath%20class='cls-1'%20d='M457.65,152.78l-9.7-28.7h-8.2v28.7h-9.4v-70h17.5c10.6,0,17,4.5,17,14.8v11.7c0,7-3,11.3-8.2,13.4l10.6,30.1h-9.6ZM439.75,115.88h7.7c5.2,0,8-2.1,8-8.3v-8.2c0-6.2-2.8-8.3-8-8.3h-7.7v24.8Z'/%3e%3cpath%20class='cls-1'%20d='M509.95,97.58v12.5c0,10.3-6.4,14.8-17,14.8h-8.1v27.9h-9.4v-70h17.5c10.6,0,17,4.5,17,14.8ZM500.55,99.38c0-6.2-2.8-8.3-8-8.3h-7.7v25.4h7.7c5.2,0,8-2.1,8-8.2v-8.9Z'/%3e%3cpath%20class='cls-1'%20d='M535.15,81.98h.8c10.6,0,17,4.5,17,14.8v42c0,10.3-6.4,14.8-17,14.8h-.8c-10.6,0-17-4.5-17-14.8v-42c0-10.4,6.4-14.8,17-14.8ZM535.55,145.28c5.2,0,8-2.1,8-8.3v-38.4c0-6.2-2.8-8.3-8-8.3s-8,2.1-8,8.3v38.4c0,6.2,2.8,8.3,8,8.3Z'/%3e%3cpath%20class='cls-1'%20d='M591.05,152.78l-9.7-28.7h-8.2v28.7h-9.4v-70h17.5c10.6,0,17,4.5,17,14.8v11.7c0,7-3,11.3-8.2,13.4l10.6,30.1h-9.6ZM573.15,115.88h7.7c5.2,0,8-2.1,8-8.3v-8.2c0-6.2-2.8-8.3-8-8.3h-7.7v24.8Z'/%3e%3cpath%20class='cls-1'%20d='M637.75,91.08h-12.2v61.7h-9.4v-61.7h-12.2v-8.3h33.8v8.3Z'/%3e%3cpath%20class='cls-1'%20d='M663.05,136.28h-15l-3,16.5h-9.1l13.9-70h11.6l14.1,70h-9.6l-2.9-16.5ZM661.55,128.38l-6-33.8-6.1,33.8h12.1Z'/%3e%3cpath%20class='cls-1'%20d='M710.85,152.78h-28.3v-70h9.4v61.5h18.9v8.5Z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Guides
Find answers to the most common questions about the Meterportal app.
📱 Welcome to Meterportal – the Consumer app
Here you can find help and guides on how to use the app – whether you've just got started or simply need a little help along the way.
👇 Click a topic for a simple step-by-step guide:
Search for a word, or describe what is not working.
Getting started!
Get started with Meterportal in three simple steps – download the app, sign in with your email and add your address.
Read moreAdd your address
Search for your address, or use the details from your latest bill.
Read moreCan't find my address?
If you can't find your address in Meterportal, it is usually due to one of two things:
Read moreWhat you see in your app
When you open the Meterportal app, you quickly get an overview of your water consumption – both in total and in detail.
Read moreChange meter name
If you have several meters at one address, you can name each meter so it is easier to keep track of the different meters.
Read more- Denmark
Electricity connection
Before we can retrieve your electricity consumption and show it in Meterportal, you first need to give us your consent.
Read more Change password
If you want to update your password, you can easily do so directly in the app.
Read moreForgot your password?
If you have forgotten your password, you can quickly reset it directly from the login screen in the app:
Read moreHow do I delete my account
If you want to delete your account permanently, you can do so directly in the app.
Read moreSubscribe / unsubscribe to alarms
In Meterportal you can choose which types of alarms you want to receive – and how you want to be informed.
Read moreHow to enable Push on your phone
If you are not receiving messages from the Meterportal app, it may be because push notifications are turned off on your phone.
Read more